ConfyChair

Refund Policy

Transparency and trust in every transaction.

Return and Refund Policy

Last updated: October 27, 2025

At ConfyChair, transparency and trust are essential in every collaboration. This policy outlines how refunds are handled for both conference organizers and participants who use our platform and payment gateway.

1. Refunds for Organizers

Organizers subscribe to ConfyChair's services to host and manage their conferences. All organizer payments (including setup fees, subscription plans, or transaction charges) are non-refundable, except in the following cases:

  • Duplicate or accidental payments caused by system errors.
  • Service interruption due to a confirmed system failure on ConfyChair's side.

Refund requests must be submitted within 14 days of payment. Approved refunds will be processed within 7–14 business days to the original payment method. For inquiries, email support@confychair.org.

2. Refunds for Participants (Authors & Attendees)

Participants may pay submission or registration fees through the organizer's chosen method. ConfyChair facilitates payments but does not control refund eligibility unless the transaction occurs through our integrated payment gateway.

  • Payments Made Directly to the Organizer (Manual Payment): For manual payments made directly to the organizer, ConfyChair is not responsible for refund processing. Please contact the respective conference organizer based on the refund policy stated on the conference website.
  • Payments Made via ConfyChair Payment Gateway: For payments made through ConfyChair's gateway, refund requests should be sent to support@confychair.org. ConfyChair will review the request with the organizer to verify eligibility. Refunds are typically granted for:
    • Overpayment or duplicate transactions.
    • Conference cancellation by the organizer.
    • System or transaction errors (e.g., charged but not recorded).

Approved refunds will be processed within 7–21 business days to the original payment method.

3. Non-Refundable Situations

  • Change of mind after registration or submission.
  • Rejection of paper after peer review.
  • Failure to attend or participate in the conference.
  • Force majeure events such as natural disasters or government restrictions.

4. Before Requesting a Refund

Ensure your request includes:

  • Payment reference or transaction ID.
  • Conference name and registration details.
  • A clear explanation of the refund reason.

5. Contact Information

PT Berlian Otomasi Teknologi
Puri Dago Raya No 3, Bandung, Indonesia 40135
Email: support@confychair.org | Phone: +62 89-8882-7900